1. What cryptocurrencies are supported in your service?
BitBridge supports BTC, BTC.BEP20, XMR, TRX, USDT TRC-20, LTC and TON.
2. How do I deposit funds in BitBridge?
You need to do the following steps to recharge your balance:
2.1. Go to the "Wallet" section;
2.2 Click the "Deposit" button and choose the cryptocurrency you need;
2.3 The bot will send you the address of your wallet to which to send the funds;
3. How to withdraw funds from BitBridge?
To withdraw your balance, you need to do the following steps:
3.1 Go to the "Wallet" section;
3.2 Click the "Withdraw" button and choose the cryptocurrency you want;
3.3 Enter the address where you want to withdraw the funds;
3.4 Enter the amount you want to withdraw;
3.5 Confirm the output with the button under the pop-up message;
4. How to buy/sell cryptocurrency for fiat (rubles)?
4.1 Go to the "Exchange" section;
4.2 Select the direction of the exchange you want to buy or sell;
4.3 Select the cryptocurrency you are interested in;
4.4 Choose the most convenient payment system for you;
4.5 Create an exchange request after you have familiarized yourself with the trader's rules;
4.6 Follow the further instructions, the interface is quite intuitive;
5. How many online transaction confirmations are needed to credit cryptocurrency?
BTC - 3 confirmations;
BTC BEP20 - 15 confirmations;
XMR - 10 confirmations;
USDT TRC20 - 15 confirmations;
TRX - 15 confirmations;
LTC - 3 confirmations;
6. The transaction has reached the required number of confirmations, but the money has not been credited. What to do?
It's quite simple. We have a pool of addresses where enrollment is accelerated.
- Click "Wallet", then "Deposit" and select the cryptocurrency you expect to be credited.
- Your enrollment address will be displayed to you and the transaction will be credited within ~10 minutes.
7. I sent funds from BitBridge and they didn't arrive. What should I do in such a case?
If you have sent funds and the bot has shared the transaction link with you, then we have done our job completely. Moreover, if the transaction has collected the required number of confirmations and is not credited to your wallet on a third-party service/platform/p2p/exchange, you should contact the support of this service.
If you sent funds and the bot did not share the transaction link with you, try to see if it is actually available at blockchair.com by typing in your sending address. If it's not there, contact support.
8. I sent funds from BitBridge to a crypto exchange or other exchanger, but the transaction was blocked. What to do?
This is most often due to the AML Score of our transactions, but at this stage of the service's existence, we are categorized as "Medium Risk (60%)."
This is a relatively acceptable level of risk, but it is not acceptable for all exchanges and exchangers, particularly exchanges with BestChange or other crypto services.
a) Based on the results of Crystal Blockchain audit, the service was assigned a medium risk level (60%) and a cluster of BTC addresses related to the service was identified.
b) Based on the results of investigations AMLBot, service has been assigned the following risk levels:
BTC - 60% (medium risk level)
USDT/TRX - 65% (medium risk level)
LTC - 40% (medium risk level)
Not recommended services:
- ByBit crypto exchange
- WhiteBIT crypto exchange
- Telegram bots wallet, crypto bot (except TON)
- Exchangers with BestShange with ≤ 50% risk criterion (except LTC, TON)
- Binance crypto exchange (except BTC.BEP20 and LTC)
- Any US crypto exchanges and exchanges
Recommended Services:
- KuCoin crypto exchange
- Crypto exchange Grinex
- Exchange bots in Telegram (not p2p)
- Services accepting payment in BTC, XMR, LTC
Asian crypto exchanges not named can also be considered, but are not recommended.
9. The user created an exchange, it came to the exchange of details and he stopped responding, does not respond to messages, silent. What to do? He froze my money.
- Wait 5-10 minutes, the user may still show up;
- Write to him via the messaging functionality and wait another 2-3 minutes;
- If you are left without a response, call for support!
10. I have the menu in the bot disappeared. My old buttons don't work.
Re-enter the bot and press /start.
11. How do I send crypto to another BitBridge user?
a) Use the voucher functionality in the "Wallet" section. The received link should be sent to the user.
b) Or use a regular cryptocurrency withdrawal, specify the user address and the funds will leave instantly and without commission.
We recommend using vouchers, they are much more convenient.
12. What commission does the trader pay?
You might say, none. The listing rate is automatically multiplied by 1.01 or 0.99, our commission is factored into the final price in the listing.
13. Is it possible to transfer statistics from other p2p?
Yes! Write to support.
14. I forgot my PIN code. How do I restore it?
Support will instantly let you know it if you have nothing on your balance.
If you have a positive balance, you will need to answer 3-5 test questions.
15. I lost access to an account that has funds in it. How do I restore them?
Support will help you here too, but you will have to answer 5-20 test questions, at the operator's discretion. The questions will relate to your bot activity and your account. The recovery procedure takes from 3 to 48 hours.
16. I have been frozen funds on the exchange that I sent from BitBridge. They ask for service details, where can I get them?
Operator's company name: Hidden Trading Alliance, LLC
Date of incorporation: 12.10.2023
Certificate: № 239632
Legal address: House of Francis, Room 303, Ile Du Port, Mahe, Seychelles
17. What do the icons near traders' nicknames mean?
🏦 - the trader is in TOP5 in any of the directions (buy or sell);
💰 - the trader is in TOP10 (falls from 6th to 10th place in the monthly rating);
Permanent badges for total trading volume:
⭐️ - trading volume ≥ 5 BTC
🏆 - trading volume ≥ 50 BTC
👑 - trading volume ≥ 350 BTC
18. Does the service have an open API?
No, and there are no plans to do so.
19. I sent BTC / USDT to my address, but then changed it. Will I get the money?
Not for you, but the money will come to the service. You can restore them through support.
20. Sent TRX to a USDT address and vice versa. Will the money come to me?
Not for you, but the money will come to the service. You can restore them through support.
21. I sent cryptocurrency that is not in the service to one of my BitBridge addresses. What to do?
If the funds are sent and the transaction is confirmed, the support operator will probably be able to withdraw it back from your wallet. But it is better not to do that.
22. What motivation do you have for traders?
Monthly rating, according to the results of which traders receive cash rewards, commission discount, as well as update their badges.
23. What type of user verification do you use?
Minimum. It is enough to share your Telegram account phone number or email address.
24. Where do I send service requests?
KYC/AML requests: [email protected]
Legal inquiries: [email protected]
Collaboration/Questions: [email protected]